Refund Policy for New Accounts
We have a 15-day money back guarantee for all new hosting accounts. If you are not completely satisfied with our services within the first 15 days of your contract, you will be given a full refund of the contract amount excluding setup fees, software and licensing costs, data transfer over-usage, disk space over-consumption, domain registrations, domain transfers and domain renewals.
The money back guarantee requests should be directed to firstname.lastname@example.org
Refund Policy for Renewals (Hosting)
All Renewals of web hosting contracts will be refunded if The Web Hosting Machine is notified prior to the Invoice Date. Refund requests received after this date will be made at the discretion of The Web Hosting Machine management. All cancellations must be received in writing 5 days prior to the renewal date and can be sent by regular mail, e-mail and fax notifications. Phone requests will not constitute acceptance of any cancellation.
All other refund requests
Our priority is to serve our customers and provide them with the highest quality of service we can. If for some reason you would like to request a refund please contact our customer care team at email@example.com. Refunds will be given at the discretion of The Web Hosting Machine’s management.
Last updated: 14/02/2014